First Bus

First Bus Coronavirus update

Following the UK Government’s announcement of a second lockdown from Thursday 5 November, First Bus want to reassure customers that they are working with Government and local authorities to ensure their buses are running to take people to school, university and enable those who need to travel to do so.

Service levels

For the vast majority of services First Bus don’t expect to make any changes, but if they do, you’ll find the latest information for your local area on the First Bus website which will be kept up to date.

Keeping you safe

First Bus want to make sure that every passenger is confident when travelling with them. That’s why they are working extra hard behind the scenes with an enhanced daily cleaning regime. Here’s a reminder of what you can do to protect yourself and those around you:

  • wear a face covering: wearing a face covering on public transport is mandatory, unless exempt, to help stop the spread of Coronavirus
  • keep the windows open for additional ventilation: it is appreciated that the weather is turning colder with winter approaching but leaving the windows open helps passengers to stay safe, so don’t forget to dress warmly on your travels
  • use the First Bus App: not only can you buy your tickets in advance, but you can plan your journey, check live bus times, track your bus and check live seat capacity. To help you travel with confidence First Bus have developed new functionality in the Mobile App. With the latest update, version you can now track your bus live on a map so you know exactly where it is and when it will get to your stop. What’s more, each bus now displays in real time how many empty seats, and wheelchair spaces there are – to help you plan your journey
  • pay contactless: to avoid handling money, go contactless and pay either with a contactless card, Google or Apple Pay
  • keep your distance from others: to help you keep a safe distance from other passengers, First Bus have marked out which seats aren’t available to sit on. For more information visit the Coronavirus webpage.